Frequently Asked Questions
Find answers to common questions about our custom laser engraved products, personalized gifts, drinkware, hats, backpacks, ordering process, shipping, and materials. This page covers everything you need to know before placing an order with Lunatic Graphix.
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Orders & Customization
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Do you offer custom engraving?
Yes! Most of our products can be personalized with names, dates, messages, or custom designs. If you have a specific idea, contact us at info@lunaticgraphix.com and we’ll help bring it to life.
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Do you offer personalized products other than engraved items?
Yes. In addition to laser engraved products, we offer custom tumblers, patch trucker hats, mugs, drawstring backpacks, and other personalized items depending on the design and product type.
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Do you offer custom engraved cups and tumblers?
No, we are not offering custom engraved cups or tumblers at this time. We hope to offer this service in the future. Please check back soon or contact us for updates.
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How do I request a custom design?
You can enter personalization details on the product page when ordering. For special requests or unique designs, contact us directly at info@lunaticgraphix.com and we’ll guide you through the process.
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Can I see a preview before my item is made?
For many custom orders, we can provide a digital proof before engraving. This ensures everything looks exactly how you want before production begins.
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Can I use my own logo or artwork?
Yes, you can submit your own artwork or logo. Files must be clear and high quality for best engraving results. If adjustments are needed, we’ll let you know.
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Can I request a product not listed on your website?
Possibly. If you have a custom project or idea not currently shown on the site, contact us at info@lunaticgraphix.com and we’ll let you know if it can be created.
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Production & Processing
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How long does it take to make my order?
Most orders are completed within a 1-2 business days. Custom designs may take slightly longer depending on complexity.
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Can I rush my order?
If you need something quickly, contact us before ordering and we’ll do our best to accommodate your timeline.
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Do you offer bulk or group orders?
Yes. We accept bulk orders for businesses, events, weddings, teams, and promotional use. Contact us at info@lunaticgraphix.com for pricing and turnaround time.
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Shipping & Delivery
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Where do you ship?
We provide free delivery to the St Petersburg area and ship throughout the United States.
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How long does shipping take?
Shipping time depends on your location and the carrier. Tracking information is provided once your order ships.
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Do you offer local pickup?
We are based in St. Petersburg, Florida. Contact us at info@lunaticgraphix.com to ask about local pickup availability.
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Products & Materials
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Are your products handmade?
Many of our items are handcrafted or custom produced with care. Each piece is made individually, especially engraved wood products and personalized items
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What materials do you use?
Materials vary by product and may include real wood, metals, fabrics, drinkware materials, and other durable components designed for long-lasting use.
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Will my wood product look exactly like the photos?
Because we use real wood, each piece has its own unique grain pattern, color variation, and natural markings. This means your item may look slightly different from the photos shown. These natural differences are part of what makes every piece one of a kind, but the quality, size, and design will always remain consistent.
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Will engraving fade over time?
Laser engraving is permanent and will not peel or fade like printed designs.
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Custom Tumblers, Mugs & Drinkware
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Do you offer personalized tumblers and mugs?
Yes. We offer custom tumblers and mugs that can feature names, designs, logos, or other personalization depending on the product.
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How should I clean my custom drinkware?
Care instructions vary by product. To help preserve the design, hand washing is typically recommended unless otherwise stated.
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Trucker Hats with Patches
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Do you offer custom patch trucker hats?
Yes. We create trucker hats featuring custom patches with logos, designs, or personalized text.
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Can I provide my own logo for a patch hat?
Yes. Custom logos and artwork can be used to create personalized patches. Clear, high-resolution images work best.
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Drawstring Backpacks
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Do you offer custom drawstring backpacks?
Yes. Drawstring backpacks can be customized with designs, logos, or text depending on the product.
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Are custom backpacks good for events or promotions?
Yes. They are popular for schools, teams, business promotions, and giveaways. Bulk orders are available.
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Returns & Changes
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Can I change or cancel my order?
Contact us as soon as possible. If production has not started, we may be able to make changes.
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Do you accept returns on custom items?
Because personalized products are made specifically for you, custom items are generally non-returnable unless there is a defect or error.
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What if my item arrives damaged?
Contact us right away with photos of the damage and we will make it right.
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Business Information
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Where are you located?
Lunatic Graphix is based in St. Petersburg, Florida. We serve customers locally and ship nationwide.
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How can I contact you?
You can reach us at info@lunaticgraphix.com or through the contact form on our website. We respond as quickly as possible.
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Still have questions? We’re here to help. Contact us at info@lunaticgraphix.com anytime and we’ll be happy to assist you with your order or custom project.